Privacy Policy — Cranbourne West

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information: Name, email address, phone number (mobile and/or landline), mailing address, suburb, state, and postcode.

Property-Related Information: Property search preferences, property budget and finance capacity, preferred locations and school zones, property type preferences (house and land, off-the-plan, etc.), investment or owner-occupier status.

Professional Information (for Business Listings): Business name and trading name, ABN/ACN, business address, professional licenses and credentials, Professional Indemnity Insurance certificates and details, Trust Account details (where applicable for verification), business logo and marketing materials, service areas and specializations.

Mortgage and Finance Information: Income details, employment status, deposit amount available, current mortgage or rental commitments, credit-related information (via third-party providers only).

Account Information: Username and password (encrypted), account preferences and settings, subscription and payment history, saved searches and properties, communication preferences.

Inquiry and Communication Data: Messages sent through our contact forms, email correspondence, phone call records (when you contact us), feedback and survey responses, customer support interactions.

2.2 Automatically Collected Information

When you visit our websites, we automatically collect technical information (IP address, device identifiers, browser type and version, operating system, device type, screen resolution), usage data (pages visited, time spent, search queries, click paths, referral sources, date/time of access) and location data (general location by IP, precise location if granted on mobile).

2.3 Information from Third Parties

We may receive information from real estate agents, developers and builders you contact through our platform; mortgage brokers and financial service providers in our network; property data providers and aggregators; credit reporting agencies (with consent); social media platforms; marketing and analytics providers; government databases (for school zone and demographic information); and your employer or organization in the course of our dealings.

2.4 Information You Choose to Provide

We may also collect information when you subscribe to our newsletters, register for an account, complete mortgage calculators, download resources, submit property or business listings, participate in surveys, provide reviews, or attend our events.

3. How We Use Your Information

Service Delivery: Provide access to our platforms, connect you with property developers, builders and agents, facilitate mortgage broker connections, deliver school zone information and property insights, process and display listings, manage business directory listings.

Communication: Respond to inquiries, send property alerts, mortgage rate updates and finance information, service-related notifications, and account/subscription information.

Platform Improvement: Analyse usage patterns, develop new features, conduct market research, test and optimise performance, improve search algorithms.

Marketing (with consent): Send newsletters, information about new developments and listings, promote relevant partner services, promotional campaigns, and educational content.

Legitimate Interests: Preventing fraud and maintaining platform security, enforcing Terms of Service, protecting legal rights, complying with legal obligations, managing and improving business operations, business analytics and reporting.

4. Information Sharing and Disclosure

4.1 Who we share with

Property Industry Partners: Property developers and builders whose listings you inquire about; real estate agents; property management companies; project marketing and sales teams.

Financial Services Partners: Mortgage brokers in our network (HALP Home Loans partners); home loan lenders and financial institutions; mortgage aggregators and comparison services.

Professional Service Providers: Conveyancers and solicitors (upon request); building inspectors and valuers (upon request); removalist and utility connection services (upon request).

Technology and Service Providers: Amazon Web Services (AWS) (hosting, backups); CRM (Pipedrive, ActiveCampaign); Google Drive; Google Workspace; Stripe; Google Analytics; marketing automation platforms; SMS and communication providers.

Business Operations: Related bodies corporate and affiliates; professional advisors; business purchasers or successors.

Legal Requirements: Government agencies and law enforcement (when legally required); courts and tribunals; regulatory authorities.

4.2 How we share

Property Listing Inquiries: When you submit an inquiry about a specific property listing, your inquiry (name, email, phone, message) goes directly to the listing agent, developer or builder. HALP does not store or process these property-specific inquiries; the advertiser becomes the data controller. Review the advertiser's privacy policy.

General Platform Inquiries: When you use our general inquiry forms (Contact Us, Join Us, Advertise With Us), your information is collected and stored by HALP in our CRM systems (Pipedrive, ActiveCampaign) with supporting documentation in Google Drive.

Form Types and Data Flow:

Property listing inquiries → Direct to listing agent (not stored by HALP).
"Contact Us" / "Join Us" / "Advertise With Us" → Pipedrive, ActiveCampaign, Google Drive.
Newsletter subscriptions → ActiveCampaign.
Account registration → Our secure database.

Business Directory: Business listings display publicly on our websites.

Aggregated Data: Anonymised aggregated data may be shared for industry reporting, market analysis and research.

4.3 No Sale of Personal Information

We do not sell your personal information to third parties. Sharing occurs only with your consent, to provide services you have requested, with service providers who assist us, for the purposes in 4.1–4.2, or as required by law.

5. Data Security and Storage

5.1 Security Measures

SSL encryption in transit; encrypted storage; secure authentication and access controls; regular security assessments; restricted staff access on a need-to-know basis; AWS secure data centres; regular backups on AWS; PCI-DSS compliant payment processing via Stripe; staff training.

Payment Security: Payments handled by Stripe (PCI-DSS Level 1). HALP does not store complete card numbers. Limited payment data (last 4 digits, expiry) may be stored for subscription management; tokenised payment methods for recurring subscriptions.

5.2 Data Retention

Account information: retained while active plus 7 years after closure.
Inquiry and communication records: up to 7 years.
Transaction records: 7 years (tax and legal compliance).
Marketing data: until you unsubscribe or withdraw consent.
Website analytics: typically 26 months.

After the retention period we securely delete or anonymise your personal information where practical.

5.3 Data Storage Locations

Data may be stored on secure servers in Australia, with AWS (hosting and backups), and with cloud providers who may store internationally (Pipedrive, ActiveCampaign). Primary infrastructure: AWS (website hosting & backups); Pipedrive (CRM); ActiveCampaign (marketing automation); Google Drive (documents); Stripe (payments).

6. Cookies and Tracking Technologies

We use essential cookies (site functionality), analytics cookies (e.g. Google Analytics), functional cookies (preferences), and marketing cookies (with consent). You can manage cookies via browser settings, our consent banner, or third-party opt-out tools. We may also use web beacons, pixel tags, device fingerprinting, local storage, and social media widgets.

7. Your Privacy Rights

7.1 Access and Correction

You have the right to access, correct, and receive a copy of your personal information. Contact privacy@halp.com.au.

7.2 Opt-Out and Unsubscribe

Unsubscribe from marketing emails via the link in each email; opt out of SMS by replying STOP; update account preferences; contact us to remove yourself from specific communications. You cannot opt out of essential service communications.

7.3 Account Deletion

Request deletion by contacting privacy@halp.com.au. Some information may be retained for legal compliance, dispute resolution or fraud prevention.

7.4 Data Portability

You may request a copy of your personal information in a commonly used, machine-readable format.

7.5 Complaint Process

Contact our Privacy Officer at privacy@halp.com.au. We acknowledge within 7 days and respond within 30 days. If unsatisfied, contact the OAIC — www.oaic.gov.au, 1300 363 992, enquiries@oaic.gov.au.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children. Contact privacy@halp.com.au if you believe we have.

9. Third-Party Links and Services

Our websites may link to third-party sites, services and platforms. We are not responsible for their privacy practices. Third-party services we use include AWS, Google Analytics, Pipedrive, ActiveCampaign, Google Drive, Stripe, and social media platforms. Providers may change over time.

10. International Data Transfers

Some service providers are located overseas or store data on international servers. When we transfer information outside Australia we take reasonable steps to ensure appropriate protections. Countries where data may be transferred include the United States (AWS, Stripe, Google, Pipedrive, ActiveCampaign) and European Union countries.

11. Marketing and Direct Marketing

With your consent we may send property listings and alerts, newsletters, information about new developments, home loan and finance updates, educational content, and promotional offers. Consent is obtained when you subscribe, create an account, submit an inquiry and opt in, or download a resource. Opt out anytime via unsubscribe links, account settings, replying STOP to SMS, or emailing unsubscribe@halp.com.au. We process opt-outs within 5 business days. We do not share your information with third parties for their own direct marketing without explicit consent.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in practices, laws, or services. When we make material changes we update the "Last Updated" date, notify account holders by email, display a prominent notice, and provide a reasonable review period. Continued use after changes take effect constitutes acceptance.

13. Contact Us

Privacy Officer
Email: privacy@halp.com.au
Phone: 1300 137 406
Mail: 235 Glen Huntly Road, Elsternwick VIC 3185

Response times: general 5 business days; access requests 30 days; complaints 30 days.

14. Frequently Asked Questions

This FAQ summarises key points in plain language. The full policy above governs in case of any inconsistency.

Q1. What personal information does HALP collect? Contact details, property search preferences, mortgage/finance information, business listing details (for advertisers), account information, and technical data. See section 2.

Q2. How does HALP use my information? To deliver our services, respond to inquiries, improve our platforms, and — with your consent — send marketing. See section 3.

Q3. Does HALP sell my personal information? No. See section 4.3.

Q4. Who does HALP share my information with? Property developers, builders and agents whose listings you inquire about; brokers and lenders; technology providers (AWS, Pipedrive, ActiveCampaign, Stripe, Google Analytics); advisors; and government or regulators where legally required. See section 4.

Q5. Is my information stored in Australia? Some is stored in Australia; some providers are overseas (primarily US and EU). See sections 5.3 and 10.

Q6. How long is my information kept? Account and transaction records typically 7 years after closure; marketing until you unsubscribe; analytics typically 26 months. See section 5.2.

Q7. How can I access, correct or delete my information? Email privacy@halp.com.au. See section 7.

Q8. How do I opt out of marketing? Unsubscribe link, reply STOP to SMS, update preferences, or email unsubscribe@halp.com.au. See section 11.3.

Q9. How do I make a privacy complaint? Email privacy@halp.com.au. If unresolved, contact the OAIC. See section 7.5.